Help
A real human, anytime
No chatbots, no ticketing queues. Send a WhatsApp message and a real person will get back to you — usually within minutes during the day, by the next morning overnight.
What we can help with
- Change or reschedule a tour, transfer or car booking.
- Resend a lost confirmation or invoice.
- Cancel a booking + refund (see the refund policy below for timing).
- Your driver hasn’t arrived / tour is running late.
- Add extra people, change pickup location, add an extra day.
- Pre-trip questions — what to bring, what to wear, weather, currency.
Hours
WhatsApp is monitored 07:00–22:00 Mauritius time (GMT+4). Out of hours: leave a message, we’ll reply at the start of the next morning. Urgent on-the-ground issues (driver no-show, lost luggage) are handled 24/7 — flag the message URGENT and we’ll be on it.